Refund Policy

Service Satisfaction Guarantee

We stand behind our work with a comprehensive satisfaction guarantee. If you experience issues related to our repair work, we will address them promptly at no additional cost.

Warranty Coverage

Our warranty terms provide peace of mind:

• Parts: 12 months or 12,000 miles, whichever comes first
• Labor: 12 months from date of service
• Diagnostic Fees: Waived if work is performed at our facility

Refund Eligibility

Refund requests are considered under the following circumstances:

• Overcharging or billing errors
• Services not rendered as agreed
• Parts that failed within warranty period
• Duplicate charges for the same service

Refund Process

To request a refund or discuss concerns:

• Contact us within 30 days of service completion
• Provide your repair order number
• Describe the issue you experienced
• Allow 5-7 business days for review

Payment Refunds

Approved refunds will be processed using the original payment method. Credit card refunds may take 3-5 business days to appear on your statement.

Exclusions

Refunds are not available for:

• Pre-existing damage or wear on customer vehicles
• Damage resulting from customer negligence
• Issues caused by third-party repairs
• Custom parts ordered specifically for your vehicle

Contact Information

For refund requests or warranty claims:

Email: angelovalentine@jaffreyarsvc.biz

Phone: (603) 532-7215

Last updated: January 2024